Standard Delivery Policy

 

We aim to achieve Next Day Delivery anywhere in Great Britain and Ireland provided orders are received by us before 17:00pm.

 

Please note that a few special furniture products require a slightly longer delivery time and you will be informed by e-mail of the alternative delivery date.

 

 

Delivery Charges

 

For orders of £30 and over in value, Delivery is FREE OF CHARGE.

For orders under £30 in value, Delivery will cost £3.95.

For order to the Islands and Scottish Highlands, please add £12.00 to our scale of charges.

 

 

Credit Account

 

Why not open a monthly credit account and enjoy additional benefits like FREE DELIVERY.

 

 

Back Orders

 

Any item(s) that may be out of stock at time of ordering, you will be notified via email of the expected delivery date.

Should we receive no response from our email, we will assume you are happy with the delivery date and we will continue with the order and deliver on that date or beforehand if possible.

If the delivery date is unacceptable please respond to our email and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

 

Shortages or Missing Items

 

If you have not received an item you have ordered, please email our support team on supportdesk@centrol.co.uk and we will try to assist you.

 

 

Our Returns Policy


We hope that you are pleased with your purchase from Centrol Office Supplies However, we do understand there are occasions when you need to return goods to us, below we list ways you can do this, if you require any advice of help with any of the following you can also call 020 7537 3800 or email our support team at supportdesk@centrol.co.uk
 

When requesting a return

Please notifiy us within 14 days should you wish to return any item(s) we have supplied.

 ·         Delivery note number

·         Internet order number

·         Product code and description of the item(s)

·         The quantity of each item(s) ordered

 


Goods ordered but not required

There are times when you order something that may not fit your needs or may be surplus to your requirements, firstly don’t worry, secondly call Centrol Office Supplies and request for the goods to be collected you can do this in various ways by either calling us on 020 7537 3800, emailing our support desk the address is giving above or when you place an order online you can add a message on the notes section, please give as much information as possible  (1) Delivery note number (2) Description of Goods (3) Quantity you are returning ( 4) The reason you no longer require the goods. Once we have received this we will supply you a collection note number or SRTN.

It is important the goods are returned to us in a saleable condition, so PLEASE DO NOT WRITE ON THE PACKAGING OR MARK THE GOODS IN ANY WAY THAT CAN NOT BE REMOVED, our client support team can email you an address label just simply print this off and stick it to the item using the least amount of tape possible, alternatively pack the item in another box and again mark this using a stick on label. If you are returning something to us it’s important that it is packaged correctly so that it does not get damaged during transit. Centrol Office Supplies reserves the right to not accept goods back for credit if reasonable care and attention is taken.

When the goods are then resold the new owner receives them in tip top condition, many suppliers in various industries allow for damaged goods and on occasions these are written off disposed of and sent to Landfill, this is against our Environmental Policy to which we adhere to strictly, ALL goods returned to Centrol, providing we receive them back in a resalable condition are resold at the first opportunity, however on the rare occasion if goods are beyond resale  we distribute these free too local Schools or Charities so nothing gets wasted.   

In addition it is always our intention to use our packaging at least 3 times prior to sending it for recycling, so any goods returned to us in the outer packaging is reused, so on a rare occasion you may receive the same box back packed with goods from your next order.

Goods received Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 2 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method.


Remember we are here to help & nothing is too much trouble

If you are considering ordering an item that there may be a chance you may not need there are steps you can take to obtain further information prior to ordering it, (1) call our office on 020 7537 3800 (2) email us with the information you require and we will supply you more details, we can also digitally photograph items and email you a larger clear image, finally (3) request a sample if we have one we will supply it to you by return, however samples not returned could be chargeable, so please check.

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